
Visa
CurrentMay 2026 - Present · Austin, TX
Software Engineering Intern, AIMS
- Architecting AIMS (Active Incident Management System) from greenfield on Visa's full-stack data pipeline and quantitative infrastructure team. The system replaces manual L2 escalation with proprietary routing logic, statistical and algorithmic escalation policies, AI technology triage, and real-time classification over production payment telemetry in the Visa data lake.
- Designing high-throughput ingestion and enrichment pipelines across massive financial data lake volumes. The stack synthesizes autonomous knowledge graphs, remediation playbooks, and root-cause inference paths, then exposes web services so incident response can close the loop without waiting on a human queue.
- Implementing production-grade stream processing with data lake access for real-time incident enrichment, anomaly correlation, and automated remediation workflows that run across payment infrastructure rather than in a sidecar demo environment.
- Owning the classification and routing path end to end: feature extraction from telemetry, model-assisted triage for incident type, and deterministic fallbacks so a missed inference never drops a live payment incident.
- Building the operator surface as a first-class product: queryable incident graphs, playbook execution traces, and audit-friendly decision logs so on-call engineers can inspect why AIMS routed a ticket the way it did.
TypeScriptPythonStream ProcessingData LakeML TriageKnowledge GraphsIncident Automation

